AGENDA

16 November

 

 

 

 

Item

Time

Subject

Setting

Remarks

 

12.30

Lunch

 

 

1

13.30 - 15.00

Welcome

 

Presentation of participants

 

News and current overview of the Service Centres

Plenary

 

 

 

 

 

Brief presentation from each of the countries (maximum 15 minutes)

2

15.15 - 16.45

The results of the benchmarking study

Plenary

 

 

 

 

Subgroups

 

 

By EY

 

 

Director

Accounting

HR/Payroll

Costumer Relation Management

 

18.30

Dinner

 

Drink 18.30

Dinner 19.00

17 November

 

 

 

 

Item

Time

Subject

Setting

Remarks

 

7.30

Breakfast

 

 

3

8.30 - 10.00

RPA (Robotic Process Automation) and other digitalization work

Plenary

Brief presentation from each of the countries (maximum 15 minutes)

 

E.g. What is the status of your use of RPA?

 

E.g. How will it change our work in our SSC?

4

10.15 - 11.00

Auditor General's view on the use of SSC

Plenary

The Danish Auditor General Ms. Lone Strøm

5

11.15 - 12.00

Customer Service

Plenary

Organisation and management?

 

12.00

Lunch

 

 

6

13.00

How can SSC provide added value?

Subgroups

Director

Accounting

HR/Payroll

Costumer Relation Management

7

14.00 - 15.00

Wrap up

Plenary

Way ahead

Next host

Subjects/ideas for the next meeting

ANNUAL MEETING - NORDIC SHARED SERVICE CENTRES FORUM

AGENDA 2017

 

 

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