16 November |
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Item | Time | Subject | Setting | Remarks |
| 12.30 | Lunch |
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1 | 13.30 - 15.00 | Welcome
Presentation of participants
News and current overview of the Service Centres | Plenary |
Brief presentation from each of the countries (maximum 15 minutes) |
2 | 15.15 - 16.45 | The results of the benchmarking study | Plenary
Subgroups
| By EY
Director Accounting HR/Payroll Costumer Relation Management |
| 18.30 | Dinner |
| Drink 18.30 Dinner 19.00 |
17 November |
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Item | Time | Subject | Setting | Remarks |
| 7.30 | Breakfast |
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3 | 8.30 - 10.00 | RPA (Robotic Process Automation) and other digitalization work | Plenary | Brief presentation from each of the countries (maximum 15 minutes)
E.g. What is the status of your use of RPA?
E.g. How will it change our work in our SSC? |
4 | 10.15 - 11.00 | Auditor General's view on the use of SSC | Plenary | The Danish Auditor General Ms. Lone Strøm |
5 | 11.15 - 12.00 | Customer Service | Plenary | Organisation and management? |
| 12.00 | Lunch |
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6 | 13.00 | How can SSC provide added value? | Subgroups | Director Accounting HR/Payroll Costumer Relation Management |
7 | 14.00 - 15.00 | Wrap up | Plenary | Way ahead Next host Subjects/ideas for the next meeting |
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